Privacy Policy
Privacy Policy
Effective Date: October 23, 2024
Last Updated: October 23, 2024
1. Introduction
Welcome to Eleve Automation ("Company," "we," "us," or "our"). We are committed to protecting your privacy and the privacy of your customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website at eleveautomation.com and our AI receptionist services.
Business Information:
Business Name: Eleve Automation
Location: Destin, FL 32451
Contact Email: elevemaxxing@gmail.com
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
2.1 Information You Provide Directly
Business Account Information: When you sign up for our services, we collect:
Business name and contact information
Primary contact name, email, and phone number
Business address
Payment information (bank account details for ACH transfers)
Business hours and operational information
Business Content: To configure your AI receptionist, we collect:
Frequently asked questions and answers
Service descriptions and pricing
Staff directory and contact information
Business policies and procedures
Call handling preferences
2.2 Information Collected Automatically
Call Data: When your AI receptionist handles calls, we collect:
Call recordings and transcripts
Caller phone numbers
Call duration and timestamps
Call outcomes (resolved, escalated, appointment booked, etc.)
Customer inquiries and interactions
Website Usage Data: When you visit our website, we automatically collect:
IP address
Browser type and version
Pages visited and time spent
Referring website
Device information
2.3 Information from Third Parties
We may receive information from third-party service providers we use to deliver our services, including:
Intercom (AI platform)
Twilio (phone system)
Payment processors
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Delivery
Provide and maintain your AI receptionist service
Train and optimize your AI to handle customer calls
Route and escalate calls according to your preferences
Book appointments and manage scheduling
Generate call transcripts and summaries
3.2 Performance and Analytics
Monitor AI performance and call handling effectiveness
Generate performance reports and analytics dashboards
Identify trends and improvement opportunities
Track resolution rates and customer satisfaction
3.3 Communication
Send service updates and notifications
Respond to your inquiries and support requests
Provide monthly performance reports
Send invoices and payment reminders
Notify you of service changes or issues
3.4 Business Operations
Process payments and manage billing
Detect and prevent fraud
Comply with legal obligations
Enforce our Terms of Service
3.5 Service Improvement
Improve our AI technology and algorithms
Develop new features and services
Conduct research and analysis
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who help us deliver our services:
Intercom: AI platform for customer service
Twilio: Phone system and telephony services
Notion: Client portal and documentation
Payment Processors: To process your payments
Cloud Hosting: To store and secure data
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose information if required by law or in response to:
Court orders or subpoenas
Legal processes or government requests
Requests from law enforcement
Protection of our rights and safety
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4.4 With Your Consent
We may share information for other purposes with your explicit consent.
5. Data Security
5.1 Security Measures
We implement reasonable technical and organizational measures to protect your information, including:
Encryption of data in transit and at rest
Secure access controls and authentication
Regular security assessments and updates
Employee training on data protection
Secure data centers and infrastructure
5.2 Limitations
While we take reasonable steps to secure your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security. You use our services at your own risk.
5.3 Data Breaches
In the event of a data breach that affects your information, we will notify you promptly in accordance with applicable law and take immediate steps to mitigate the breach.
6. Data Retention
6.1 Retention Period
We retain your information for as long as necessary to:
Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements
6.2 Specific Retention Periods
Account Information: Duration of service + 90 days after cancellation
Call Recordings and Transcripts: Duration of service + 90 days (unless longer retention required by law)
Billing Records: 7 years (for tax and accounting purposes)
Analytics Data: Duration of service + 12 months
6.3 Deletion
After the retention period, we will securely delete or anonymize your information unless we are required by law to retain it longer.
7. Your Rights and Choices
7.1 Access and Correction
You have the right to:
Access the information we hold about you
Request corrections to inaccurate information
Update your account and business information
To exercise these rights, log in to your client portal or contact us at elevemaxxing@gmail.com.
7.2 Data Portability
You have the right to request a copy of your data in a commonly used, machine-readable format. We will provide:
Call transcripts and recordings
Performance data and analytics
Business configuration information
7.3 Deletion
You may request deletion of your information by contacting us. Note that we may need to retain certain information for legal or operational purposes.
7.4 Opt-Out of Communications
You may opt out of marketing communications by:
Clicking "unsubscribe" in our emails
Contacting us at elevemaxxing@gmail.com
Note: You cannot opt out of service-related communications (invoices, support responses, service updates).
7.5 Call Recording Consent
If you use our call recording features, you are responsible for:
Complying with call recording laws in your jurisdiction
Obtaining proper consent from callers when required
Providing appropriate disclosures
8. Third-Party Services and Links
8.1 Third-Party Platforms
Our services integrate with third-party platforms (Intercom, Twilio, etc.) that have their own privacy policies. We encourage you to review their policies:
Intercom: https://www.intercom.com/legal/privacy
Twilio: https://www.twilio.com/legal/privacy
8.2 External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
10. California Privacy Rights
10.1 CCPA Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to know what personal information we collect, use, and share
Right to request deletion of your personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights
10.2 Exercising CCPA Rights
To exercise these rights, contact us at elevemaxxing@gmail.com with "California Privacy Request" in the subject line. We will verify your identity before processing your request.
11. International Data Transfers
Our services are based in the United States. If you are accessing our services from outside the U.S., your information will be transferred to and processed in the United States, where data protection laws may differ from your country.
By using our services, you consent to the transfer of your information to the United States.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
Posting the updated policy on our website
Sending email notification to your registered email address
Displaying a notice in your client portal
Changes become effective 30 days after notification. Your continued use of our services after the effective date constitutes acceptance of the updated Privacy Policy.
Last Updated: October 23, 2024
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Eleve Automation
Destin, FL 32451
Email: elevemaxxing@gmail.com
Website: eleveautomation.com
We will respond to all inquiries within 24-48 business hours.
14. Your Consent
By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.